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FAQs

Providers (Vendors) FAQs:

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  • Please use the help button in the top right corner of PaymentWorks website or email them at support@paymentworks.com. A staff member from PaymentWorks will contact you to help you through the process.

  • First you will need to fill out the provider application. Once your organization is vetted and approved by Texas State, and a program has selected to use you as their provider, Education Abroad will send you a PaymentWorks invite via email.

  • PaymentWorks may look like spam, so please look for this email into your junk or spam folder. Also, take into consideration that it may take 24 hours for the invitation to arrive. If after 24 hours you don’t see the email invitation, please contact Education Abroad at educationabroad@txstate.edu. 

  • Texas State requires that you complete the vendor form through PaymentWorks before signing a contract. Once your vendor application is approved, you will receive an email from Payment Works with your Texas State University vendor number.

  • You will receive payment by the method you have selected on your vendor form. Payment will be submitted 30 days after the invoice is received, and by the date specified on the fully executed contract. Payment will not be submitted until the contract is signed by both parties and the program has been confirmed by the Education Abroad staff.

  • You can log into your PaymentWorks profile at any time to update your information. If you are a former vendor, but do not have a PaymentWorks profile at Texas State, please contact educationabroad@txstate.edu so that you may complete the required process.

    Foreign vendors are required to update vendor information every two years, while domestic vendors are required to update their information every third year. If you have any questions, you may contact vendorrequests@txstate.edu

  • Please send the invoice to isis@txstate.edu and kjb168@txstate.edu. The invoice must be sent using the email address on file in PaymentWorks.

  • Texas State University has developed a master contract template for faculty-led programs, which is preferred for all agreements with third-party providers. The master contract template can be accessed here. For any questions regarding the master contract please contact Holly Tipton at hollytipton@txstate.edu or 512-245-1212.

  • For fraud protection, PaymentWorks verifies banking information on all vendors. Once your registration in PaymentWorks is submitted, PaymentWorks will call your bank and verify the LAST FOUR numbers of your bank account, as well as when changes are made on your profile. PaymentWorks may also call vendors directly should they need to verify any of the information provided on your profile registration.