Skip to Content

Parents & Loved Ones

Before They Go - For Parents & Loved Ones

The planning and involvement of family or loved ones can help to ensure a safe, enjoyable Education Abroad experience for the student. Be prepared for a critical situation while your loved one is participating in an Education Abroad program by following these recommendations.

Expand or Collapse all.
  • The health and safety of Texas State students as they participate in Education Abroad programs are the top priority of Texas State Education Abroad. In the interest of students’ health and safety during their Education Abroad programs, Texas State has contracted with Chubb. Policy coverage for students on Texas State Faculty-Led Study Abroad Programs or Texas State International Exchange Programs includes the dates within their program periods. If students choose to travel on their own before or after their program periods, we recommend that they purchase health coverage for the additional time abroad.

    Texas State students participating in Education Abroad programs have access to the International SOS, which provides medical and security services. This service is a great benefit in the event students need assistance while traveling.

    Before students' departure, parents and loved ones are encouraged to take advantage of International SOS' pre-trip planning services. Check on the latest travel and safety alerts, including health risks and other important news. Sign in to receive health alerts, security alerts, and more. Download the Assistance App, which provides health and security updates. With your student's Texas State login credentials, you may log into the app.

    During the trip, if students experience an issue while traveling abroad, they may call International SOS for assistance. This service can help find a doctor or hospital, access to prescription drugs, and more. In extreme instances, International SOS can even arrange the evacuation. Plus, students may receive assistance with other issues, such as access to money, legal service referrals, and language and communications assistance.

    For more information, visit and enter the Texas State membership number. While in the United States, you can reach International SOS at (215) 942-8226. If outside the United States, see your students' International SOS membership card for the appropriate phone number.

    Should you have any questions regarding foreign travel insurance, please feel free to contact  Education Abroad at (512) 245-1967.

    We recommend that family and loved ones become familiar with the insurance coverage (and related services) prior to the student’s departure. In many countries, it is required that the patient pay for services prior to treatment. Often credit cards are accepted, but in some cases, they are not. In such a situation, your student may need access to cash that is readily available—from an ATM, for example. 

  • Though we do not anticipate that Texas State students will have legal difficulties during their time abroad, please know that there is little that the University or U.S. State Department can do on students’ behalf if legal difficulties arise. While students are abroad, host country law and judicial systems will apply to their actions. These systems can be quite different from our own and may not provide the same rights that we often take for granted in the United States.

  • Before the student departs for the study abroad program, be sure you know how to reach the student by phone at the destination. Know the phone number(s) at which your loved one can be reached. Learn to make a phone call from the United States to the destination country; learning how to do so before the program begins will save you essential time in the case of a crisis situation. 

  • Be aware that the University’s Code of Student Conduct is expressly enforced during Texas State Education Abroad Programs. Though discipline problems have been at a minimum in the past, students occasionally have been dismissed from programs because of misconduct. If a student is dismissed, the student will lose credits, there will be no refund, and the student’s continued stay—should he or she choose to stay—as well as the return home will be at the student’s expense. A dismissed student will not be allowed to remain at the program’s location or to participate in the program in any way.

  • For each study abroad student, Texas State Education Abroad encourages a parent, family member, or loved one to have a current passport; in a crisis, you may need or want to be able to support your loved one at the location abroad. 

  • Record these phone numbers if available and keep them in an easily accessible location:

    • Student’s phone number
    • Academic Program Director or Program Representative
    • Host institution contact number, if applicable
    • Chubb: 202-659-7803
    • Other insurance providers, if applicable
    • Texas State Education Abroad: 512.245.1967
    • Texas State University Police Department: 512.245.2805
    • U.S. Embassy or Consulate nearest the study abroad location